Terms & Conditions



Terms & Conditions



All books are offered for sale subject to availability, as we have several outlets for our products.


We are happy to take Credit/Debit card payments over the telephone. Just ring us on 01335 330965 with your requirements and we will try and send you your books on the same or next working day.


All items can be paid for immediately through PayPal using a credit card or a debit card. PayPal is very easy to use, secure, completely free and will not incur any additional costs. Your financial information is not shared with us. Once your payment is complete, PayPal will email you a receipt for the transaction. We despatch your item as soon as payment has cleared and will email you with delivery information.


We can also take payment by Bank Transfer (BACS). Please contact us for further details.


Please note: as from 19/3/18 we do not accept payment by cheque, due to the processing costs and the very limited demand for this method of paying.


Collection in person is also welcome from the above address by appointment. You can also collect from our trade stand at any of the events we attend by prior arrangement.


Postage and Shipping


ALL ITEMS ARE SENT FREE IN THE UK. International buyers, please note the paragraph below or contact us for further details. Our email address is lindatinkerrailwaybooks@gmail.com



Some items posted will require a signature on delivery, as we use Royal Mail Recorded Service on some items. Other items may be sent Royal Mail 24 or 48.  We also use Courier services such as DPD Local. and these will require a signature on receipt.  Postage and Packaging are provided to our customers free of charge. Items are packed with great care. However, in the unlikely event that an item is damaged during transit, please contact us within 2 hours of receiving the item(s). A receipt with full details of your purchase will be included in your parcel, which may be useful for insurance purposes.


 INTERNATIONAL CUSTOMERS

At the moment, the website does not allow international customers to purchase a book, due to the complex nature of postage overseas. If you would like to buy a book or books, please follow this simple procedure.

Email us at lindatinkerrailwaybooks@gmail.com stating which books you would like and confirm your shipping address. We will reserve and weigh the books and email you back with a quote to include postage to your chosen address. If you are happy with this we can either: send you a PayPal invoice for the total amount or you can telephone us with your credit card details. Your order will then be posted as soon as possible. 

We use Royal Mail Air Mail International Signed For Service, Airsure or UPS on any items shipped overseas. We will require your telephone number to enable couriers to deliver: this is a mandatory requirement of the majority of courier services.  For bulk purchases we are happy to arrange specialist courier services.


Returns Policy

As Sellers committed to offering reliable, competent and friendly service, all our items are offered in good faith and described to the best of our knowledge.To ensure clients enjoy risk free shopping, we operate a 100% purchase price money back guarantee if you are unhappy with your purchase. Postage costs cannot be refunded and the buyer must pay return postage costs. You may return an item within 14 days of receiving your goods; prior notice should be given by email. Provided items are returned in good, undamaged condition in the original packaging, the full purchase price will be refunded. Should returned items be found to be damaged, a percentage of the purchase price will be withheld. No returns will be accepted after a period of 14 days in the buyer’s possession. All items should be returned to the above address.

Please note: you should inform us immediately of damaged goods.

Please see our Railway Books Wanted page for our terms and conditions when we buy books from you.


Privacy Policy


This privacy policy tells you how we use personal information collected at this site.

Please read this privacy policy before using the site or submitting any personal information. By using the site, you are accepting the practices described in this privacy policy.

These practices may be changed, but any changes will be posted and changes will only apply to activities and information on a going forward, not retroactive basis. You are encouraged to review the privacy policy whenever you visit the site to make sure that you understand how any personal information you provide will be used.


Note: the privacy practices set forth in this privacy policy are for this web site only. If you link to other web sites, please review the privacy policies posted at those sites.


Cookie/Tracking Technology

The Site may use cookie and tracking technology depending on the features offered. Cookie and tracking technology are useful for gathering information such as browser type and operating system, tracking the number of visitors to the Site, and understanding how visitors use the Site. Cookies can also help customize the Site for visitors. Personal information cannot be collected via cookies and other tracking technology, however, if you previously provided personally identifiable information, cookies may be tied to such information. Aggregate cookie and tracking information may be shared with third parties.





PRIVACY POLICY effective 25/5/18



1. INTRODUCTION

This privacy policy provides you with details of how we collect and process your personal data.

Linda Tinker Railway Books is the data controller and we are responsible for your personal data (referred to as “we”, “us” or “our” in this policy).

Our email address is lindatinkerrailwaybooks@gmail.com
Our postal address is Linda Tinker Railway Books, Meadow View, Longford Lane, Longford, Ashbourne, Derbyshire DE6 3DT 
If you are not happy with any aspect of how we collect and use your data, you have the right to complain to the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk). We should be grateful if you would contact us first if you do have a complaint so that we can try to resolve it for you.

It is very important that the information we hold about you is accurate and up to date. Please let us know if at any time your personal information changes by emailing us at lindatinkerrailwaybooks@gmail.com

Sensitive Data 
We do not collect any Sensitive Data about you. Sensitive data refers to data that includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health and genetic and biometric data. We do not collect any information about criminal convictions and offences.


2. HOW WE USE YOUR PERSONAL DATA 
We will only use your personal data when legally permitted. The uses of your personal data are: 
Where we need to perform the contract between us.
Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests.
Where we need to comply with a legal or regulatory obligation.

Generally, we do not rely on consent as a legal ground for processing your personal data, other than in relation to sending marketing communications to you via email. (See Paragraph 3 below) You have the right to withdraw consent to marketing at any time by emailing us at lindatinkerrailwaybooks@gmail.com

When you place an order through our website (www.lindatinkerrailwaybooks.co.uk), you are asked to tick a box indicating that you agree with our Terms & Conditions. These are set out on out “Terms & Conditions” page, and include this Privacy Policy.

When you place a verbal order by telephone, by allowing us to enter your data (name, address, telephone number) onto our ordering system, you are agreeing with our Terms & Conditions. These are set out on out “Terms & Conditions” page, and include this Privacy Policy.

Credit/debit card numbers given to us by telephone, are not retained by us once the order has been processed. When an order has been placed through the website, credit card details are not revealed to us.

Paper invoices are kept for six years, for HMRC accounting purposes, and are then shredded. 

Similarly, customer data (name, address, phone number and email) are kept on our website for six years, and then deleted, if no order has been received for six years. Deletions are made at the end of the following January.

If you ask for a book to be sent to another person (eg as a gift), we do not have to get the gift recipient’s consent. No consent is necessary for performance of a contract: We would need to process the gift recipient’s data in order to fulfil our side of the contract with the purchaser.


If you sell us books and a previous owner’s name or other personal details are inscribed in the book, we will delete or redact those details to the best of our ability.

3. MARKETING COMMUNICATIONS

You will receive marketing communications from us if you have: 
requested information from us or purchased goods or services from us; or
if you provided us with your details and ticked the box at the point of entry (on our website) of your details for us to send you marketing communications; and in each case, you have not opted out of receiving that marketing.

We will get your express opt-in consent before we share your personal data with any third party for marketing purposes.

You can ask us or third parties to stop sending you marketing messages at any time by emailing us at lindatinkerrailwaybooks@gmail.com at any time. 

Where you opt out of receiving our marketing communications, this will not apply to personal data provided to us as a result of a product/service purchase, product/service experience or other transactions.


4. DISCLOSURES OF YOUR PERSONAL DATA 

We may have to share your personal data with the parties set out below for the purposes set out in the table in paragraph 2 above: 
Service providers who provide IT and system administration services.
Professional advisers including lawyers, bankers, auditors and insurers who provide consultancy, banking, legal, insurance and accounting services.
HM Revenue & Customs, regulators and other authorities based in the United Kingdom and other relevant jurisdictions who require reporting of processing activities in certain circumstances.


We require all third parties to whom we transfer your data to respect the security of your personal data and to treat it in accordance with the law. We only allow such third parties to process your personal data for specified purposes and in accordance with our instructions. 


5. DATA SECURITY 

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know such data. They will only process your personal data on our instructions and they are subject to a duty of confidentiality. 

We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so. 

Paper data is kept In a securely lock filing cabinet or cupboard

Electronic details are kept on two Apple Mac machines only used by our staff. Both are password protected, as is the administration page of the website which holds customer data. The website and e-commerce system are also protected by internet anti-virus software as used and recommended by Apple. 



6. DATA RETENTION 

We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements. 


To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.


By law we have to keep basic information about our customers (including Contact, Identity, Financial and Transaction Data) for six years after they cease being customers for tax purposes. 

In some circumstances you can ask us to delete your data: see below for further information. 

In some circumstances we may anonymise your personal data (so that it can no longer be associated with you) for research or statistical purposes in which case we may use this information indefinitely without further notice to you. 


7. YOUR LEGAL RIGHTS 

Under certain circumstances, you have rights under data protection laws in relation to your personal data. These include the right to: 
Request access to your personal data.
Request correction of your personal data.
Request erasure of your personal data.
Object to processing of your personal data.
Request restriction of processing your personal data.
Request transfer of your personal data.
Right to withdraw consent.


You can see more about these rights at: 

https://ico.org.uk/for-organisations/guide-to-the-general-data-protection-regulation-gdpr/individual-rights/

If you wish to exercise any of the rights set out above, please email us at lindatinkerrailwaybooks@gmail.com


You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we may refuse to comply with your request in these circumstances.



We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.



We try to respond to all legitimate requests within one month. Occasionally it may take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.



Copyright LTRB 2018